Privacy Policy
This policy explains how Grand Ave Laundry LLC, doing business as Soap Club Laundromat ("we," "us"), collects and uses your information when you use our laundromat, our drop-off forms, our website at soapclublaundromat.com, and our text message program.
Information we collect
- Your name
- Your mobile phone number
- Your laundry preferences (for example detergent, bleach, water temperature, and special instructions)
- Details of your orders, such as services, bag tag numbers, and order status
- Your consent to receive text messages: when and where you gave it, the wording you agreed to, and basic technical details of the device used (such as IP address and browser type)
Payments are processed by our point-of-sale provider. We do not store your card number on our systems.
How we use your information
- To process your laundry, wash & fold, dry cleaning, and comforter orders
- To send you order updates by text message, such as order confirmations, ready-for-pickup or locker notices, and pickup reminders, if you opted in
- To remember your preferences for your next visit
- To answer your questions and resolve problems with an order
Text messaging and your phone number
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We never sell or rent your phone number or SMS opt-in data.
You can stop text messages at any time by replying STOP. See the SMS Terms section of our Terms & Conditions for details.
When we share information
We share information only with service providers who help us run our business, such as our point-of-sale system and our text message delivery provider, and only so they can perform those services for us. They may not use it for any other purpose. We may also disclose information if required by law.
How long we keep it
We keep your information while you are a customer and as needed for our business records, unless you ask us to delete it.
Your choices and deleting your information
To see, correct, or delete the information we have about you, contact us by email at support@soapclublaundromat.com or by phone at (347) 669-9734, or ask at the counter. Tell us the phone number you use with us. We will confirm the request with you and complete it within 30 days. Some records, such as transaction records, may be kept where the law requires.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
If we change this policy, we will post the new version on this page with a new effective date.
Contact us
Soap Club Laundromat (Grand Ave Laundry LLC)
85-41 Grand Ave, Elmhurst, NY 11373
Phone: (347) 669-9734
Email: support@soapclublaundromat.com