Terms & Conditions
These terms apply to services from Grand Ave Laundry LLC, doing business as Soap Club Laundromat ("we," "us"), at 85-41 Grand Ave, Elmhurst, NY 11373, including our website at soapclublaundromat.com, our drop-off and sign-up forms, and our text message program. By using them, you agree to these terms.
Our services
We offer self-service laundry, wash & fold, dry cleaning, and comforter and bulky item cleaning. Prices, turnaround times, care and pickup policies are posted in our store and may change. Orders and payments are handled through our point-of-sale system.
Your information
How we collect and use your information is described in our Privacy Policy.
SMS Terms
Program
Soap Club Order Updates is a text message program from Soap Club Laundromat, operated by Grand Ave Laundry LLC. It sends you updates about laundry orders you drop off with us.
What we send
- Order confirmations when we receive your drop-off
- Ready-for-pickup and locker notices when your order is done
- Pickup reminders if your order is still waiting, including a notice if your order has been moved to the front counter
We do not send marketing or promotional messages through this program.
Example: "Soap Club: got bag #142 (Wash & Fold). We'll text you when it's ready."
How often
Message frequency varies, usually about 3 to 5 messages per order.
Cost
Message and data rates may apply. Check with your mobile carrier.
Opting out and getting help
- Reply STOP to any message to stop receiving texts. We will send one final message confirming you are unsubscribed.
- Reply HELP for help, or contact us at (347) 669-9734 or support@soapclublaundromat.com.
If you opt out, you can still use all of our services; just pick up your order at the counter.
Carriers
Carriers are not liable for delayed or undelivered messages.
How you opt in
You join Soap Club Order Updates only by checking a box on our sign-up form, either on the iPad at our counter or on your own phone by scanning the QR code in our store (soapclublaundromat.com/text-updates). The same box appears on our drop-off form. The box is unchecked by default. Texting is optional and is not a condition of any purchase. The checkbox reads:
Text me order updates from Soap Club Laundromat (Soap Club Order Updates): order confirmations, ready-for-pickup and locker notices, and pickup reminders. About 3 to 5 messages per order. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Terms & Conditions and Privacy Policy at soapclublaundromat.com.
Privacy
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy.
Changes to these terms
We may update these terms. The current version is always on this page with its effective date.
Contact us
Soap Club Laundromat (Grand Ave Laundry LLC)
85-41 Grand Ave, Elmhurst, NY 11373
Phone: (347) 669-9734
Email: support@soapclublaundromat.com